How does the global network deal with routing problems? What is the on-call librarian?
The global reference network on-call librarian helps with questions that: • Reach their time deadline • Were rejected three times • Were routed to the on-call librarian by a requestor after no answering libraries were found through the normal routing process To help with these questions, the on-call librarian may: • Confer with a requestor or answering library • Change routing parameters and route a question manually • Provide an answer or a source for an answer On-call librarians are specially-trained librarians from the Library of Congress and other libraries in the global network.
