How does the gate arrive?
–Your gate will arrive at the foot of your drive in a FedEx Freight truck, packed in a durable, ribbed, skid crate. Your added charge for residential delivery is included in your overall shipping costs. Any circumstances that prevent the driver from accessing your property or off-loading your gate are the homeowner’s responsibility. Please be present for the delivery. If you note any damage to the crate, sign the driver’s receipt, but make a note of the damage. It is not necessary to force the driver to wait while you disassemble the crate to inspect it for damage. If in fact there is damage to the gate, your claim will show a record of your initial comment on the driver’s receipt and CPW will step in. But relax. We have had only one gate arrive with damage over the course of 15 years with FedEx (Although we did have a gate ship from Raleigh to DC once and arrive without the crate. No one seemed to know, or was willing to confess, as to just what happened to the crate.
