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How does the FSA find out about unfair terms?

FSA terms unfair
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How does the FSA find out about unfair terms?

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We generally find out about unfair terms through referrals from consumers or other parties or by conducting reviews of contracts in particular areas. For example, we have looked at mortgage exit administration fees (MEAFs), refunds of payment protection insurance (PPI) and mortgage early repayment charges (ERCs).

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