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How does the Fermilab Helpdesk know about activity that occurs off hours?

April 26, 2017activity fermilab helpdesk hours occurs

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How does the Fermilab Helpdesk know about activity that occurs off hours?

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The answering service automatically emails the helpdesk activity reports at 8:00a next business day for each call that occurred off hours. Helpdesk management may also receive a page when a ticket is cut through the answering service process.