How does the Excellence Guarantee work?
There are 4 parts to the Excellence Guarantee: 1) Change your plan once per bill cycle with NO contract renewal required. Promos on your account carry over as long as they are offered on the plan you’re moving to. 2) Get a new phone. No longer tied to the contract (although a discount will require a contract), you’re eligible 10 months after taking a 1 year discount, or 18 months after taking a 2 year. 3) Take a new promo at any time by simply renewing your contract for 2 years. Got free m2m, but now you’d rather have free incoming, just agree to a contract renewal. Note: this part applys only to airtime promos (Free Incoming, etc.), not to access discounts (50% off, etc.). For access discounts, you must be 80% eligible. 4) The 30 day guarantee: Within the first 30 days of service or a contract renewal, you can end the contract without an ETF by simply returning the equipment in working order, with everything that came with it (including the box, earpiece, manual, etc.). Notes 1) If yo
