How does the Emergency Response Centre respond to an Intrusion Alarm?
When an Intrusion alarm is received in the Emergency Response Centre, a VOXCOM operator is able to tell which device or area has been activated. As in the case above, the operator would be able to determine that the front door was opened and no disarm code had been entered, which would signify a possible unauthorized person at the location. The operator calls the location If the phone is answered, a passcode or password is requested to verify the person. (NOTE: it is very important that each individual who is authorized to be at the premise has a unique identification password or passcode in order for the operator to verify quickly and accurately who is at the premise. If a person is no longer authorized to be at the premise, VOXCOM needs to be notified immediately.) If the phone is answered and the person present can not provide a valid passcode to the operator, the authorities are dispatched. The operator then calls the contacts or keyholders listed on the account to advise that ther
