How does the Emergency Response Centre respond to a Duress Alarm?
In the event of a duress alarm, the home is not called under any circumstance. The operator is not aware of what sort of situation the customer is in and calling the home may make a bad situation worse. The police are dispatched and the operator continues to call the keyholders listed on your account. When voice contact is made with a keyholder, they are requested to attend if possible. The operator will then contact the police to advise that a keyholder will attend and the approximate time of arrival. An attending keyholder is advised not to enter the home unless the police are at the scene. On a duress alarm, a police dispatch CANNOT be cancelled.
