How does the emergency alarm system work?
Each flat has ana alarm which connects to the scheme manager. When the scheme manager is not on duty, the alarm connects to an operator at central control. This provides residents and their families with the reassurance that help is at hand 24 hours a day. Like the scheme manager, central control has the details of residents and their families to assist in an emergency. A translation link is available for emergency calls from any residents whose first language is not English. What charges are there? As well as rent, residents in sheltered housing pay a service charge (to contribute towards the upkeep and cleaning of communal areas, for example) and a support services charge that includes the scheme manager and emergency alarm services. How do I apply? Flats in Waterloo’s sheltered housing schemes are available to people aged 60 and over. No limit is placed on the amount of savings or other income you have. If you are currently a tenant of a local authority or housing association, you m
