How does the EEO complaint process work?
VA’s Office of Resolution Management (ORM) processes complaints of discrimination. To initiate an EEO complaint, contact an ORM EEO Counselor by calling 1-888-RES-EEO1. You must contact an ORM EEO Counselor within 45 days from the date of the action you believe was discriminatory, or from the date you first learned about the action. During the “pre-complaint” or “informal” stage, the EEO counselor informs you of your rights, including the right to select a representative to assist you during the complaint process. The EEO counselor will work with you and management officials to explore informally the full scope of your claims and will attempt to resolve the issues. In most instances, the EEO counselor will offer you an opportunity to participate in ADR as an alternative to traditional EEO counseling. The EEO Counselor is required to complete your counseling within 30 calendar days of the initial contact. If the matter has not been resolved by the time counseling has been completed, the
