How does the Department use contractors in processing U.S. Passports?
A. Contract staff have assisted with processing passport applications for many years. Direct-hire U.S. government employees have the sole responsibility for adjudicating passport applications to determine if applicants are U.S. citizens and qualify for passport issuance. Contractors support government employees by answering customer service enquiries, printing and mailing issued passports, and entering data. Q: On Friday, the Spokesman said the Office of Passport Services had about 1,800 State Department employees and about 2,600 contractor employees as March 2008. How does this ratio compare historically? A: Contract employees have been an important part of the Passport Services workforce for many years. Since 2001, contractors have comprised about 40%-45% of the workforce at passport agencies and centers. There was an upturn in the ratio of contract to government staff in 2007 due mainly to the opening of the contract passport personalization facility in Arkansas in April 2007. Appro
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- How does the Department use contractors in processing U.S. Passports?
