How does the Dell ICC help coordinate crisis response teams?
Traditional notification systems are designed to locate people and deliver messages, not to coordinate crisis response teams. The Dell ICC includes a continuous, time-stamped log that allows team members to update status in real-time and report on progress against recovery tasks. An even broader set of users can log in and follow the developing situation or search the log for specific information. These incident logs and other reports are especially helpful post-incident, enabling managers to analyze the organization’s response time and actions to improve future performance.
