How does the Customer Service Center differ from the former call center?
Department Spotlight Teams On The Front Line… The Groups That Meet and Greet The SOA’s Meetings and Events and Customer Service Departments are two groups who are in frequent contact with our members and candidates. Whether it’s planning a meeting, webcast or special event, or fielding calls about passwords, transcripts or book purchases, these groups are always hopping. By Sam Phillips The Meetings and Events team plans well over 150 meetings a year. The Customer Service team fields about 500 phone calls and about 1,300 e–mails per week. This third installment in a series of articles intended to help familiarize members with the SOA staff will focus on the expanding roles of these two departments that work side–by–side to deliver exceptional service to the SOA’s members and candidates.
