How does the Compensation Recovery Unit (CRU) certificate affect my claim?
When a claim is ready for a full and final offer Capita, the Department of Trade and Industry’s claims handlers, require sight of a CRU certificate from the Department of Work and Pensions. This is to ensure that compensation is not paid twice for the same injury. Capita will always ensure that they have one of these when a claim is ready for full and final settlement. However these occasionally need to be requested twice if they expire in the time it takes for actual acceptance of any offer to be received.