How does the Commission deal with consumer disputes and conduct complaints?
The Commission mediates consumer disputes or refers them to the Queensland Law Society or the Bar Association of Queensland for mediation. Mediation involves talking to both parties to see if the issue can be resolved by negotiation and mutual agreement. The Commission investigates complaints that allege unsatisfactory professional conduct or professional misconduct or refers them to the Queensland Law Society or the Bar Association of Queensland for investigation. The Commissioner oversees and, where necessary, directs investigations conducted by the Queensland Law Society and Bar Association of Queensland. These professional bodies are required to report back to the Commissioner who reviews their findings and recommendations before deciding what action, if any, to take on the complaint. The Commissioner initiates disciplinary proceedings and prosecutes legal practitioners if, after investigation, there is a reasonable likelihood of a finding by a disciplinary body of unsatisfactory p
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