How does the change increase buyer confidence?
Buyers have a more consistent and secure payment experience on eBay every time they shop. Right now, 1 out of 5 eBay transactions send buyers off eBay to complete their purchase. Buyers’ experiences vary greatly depending on the seller and their payment provider. Their experiences are inconsistent and unpredictable, and that lowers buyer confidence in eBay and leaves buyers more vulnerable to online fraud. By using only integrated electronic payment methods in eBay checkout, buyers will be able to stay on eBay to pay. Buyers will likely have fewer bad experiences, and if something does go wrong, they now have more recourse. Buyers who pay with a check or money order on eBay.com are 80% more likely to file an “item not received” dispute, and 50% more likely to leave a negative feedback than buyers who pay with PayPal or a credit card. Also, as of October 22, 2008, PayPal raised the coverage limit for PayPal Buyer Protection. Eligible transactions paid with PayPal on eBay.com are now cov
