How does the billing process work?
Billing for physical therapy services is similar to what happens at your doctor’s office. When you are seen for treatment the following occurs: • The physical therapist bills your insurance company, Workers’ Comp, or charges you based on CPT (Common Procedure Terminology) codes. • Those codes are transferred to a billing form that is either mailed or electronically communicated to the payer. • The payer processes this information and makes payments according to an agreed upon fee schedule. • An EOB (Explanation of Benefits) is generated and sent to the patient and the physical therapy clinic with a check for payment and a balance due by the patient. • The patient is expected to make the payment on the balance if any. It is important to understand that there are many small steps (beyond the outline provided above) within the process. Exceptions are common to the above example as well. At any time along the way, information may be missing, mis-communicated, or misunderstood.
Billing for physical therapy services is similar to what happens at your doctor’s office. When you are seen for treatment the following occurs: • The physical therapist bills your insurance company based on CPT (Common Procedure Terminology) codes. • Those codes are transferred to a billing form that is electronically communicated to the insurance company. • The insurance company processes this information and makes payments according to an agreed upon fee schedule. • An EOB (Explanation of Benefits) is generated and sent to the patient and the physical therapy clinic with a check for payment and a balance due by the patient. • The patient is expected to make the payment on the balance if any. It is important to understand that there are many small steps (beyond the outline provided above) within the process. Exceptions are common to the above example as well. At any time along the way, information may be missing, mis-communicated, or misunderstood.
If you choose a quarterly, semi-annual or annual payment plan, you will be charged on your card, or sent an invoice on your account renewal date. If you choose monthly billing, it will be done by periodic credit card deduction. Each month we will deduct the agreed-upon sum for our services from the credit card you choose. Invoices will be sent by e-mail and are due upon receipt.
There are three ways you can pay for your account: 1. Cheque or Money Order Your account is not activated until the cheque clears and the funds are in our account. 2. Postal and bank processing delays can cause interruptions of service to your web site. To avoid bank delays, pay by Money Order, or have your home branch certify your cheque. 3. Wire-Transfer Your account will be activated when the funds are in our account.
You are billed per audio minute. This allows the customer to know exactly what you will be spending before you send us your dictation. We will, if requested, consider a discount pricing for extremely large jobs or jobs that are going to be repeat business. We want you to be happy and therefore we would rather charge you less, do it more quickly, get it right, have you be happy and then we can eliminate the large overhead charges that other companies have in advertising and billing, not to mention an outrageous overhead. You, the customer, are our very best source of word-of-mouth advertising and we would rather have that than your money!!!
