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How does the Automated Benefits System (Voice Response Unit (VRU) work?

April 26, 2017Automated Benefits Response system Voice vru

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How does the Automated Benefits System (Voice Response Unit (VRU) work?

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By using a touch-tone telephone, you may claim your weeks or request the status of your last week claimed. Week Claiming is available on Sunday from 2:00 PM until 9:00 PM Eastern time and Monday – Friday from 7:00 AM until 7:00 PM Eastern time. The Last Week Claimed Inquiry is available Tuesday through Friday from 7:00 AM until 7:00 PM Eastern time. This system offers you the availability of a faster payment. In about the same amount of time it takes you to fill out your pay order card, address it, and take it to the mailbox, you can enter your weeks for payment over the telephone. Its that simple and that fast! The system is easy to use. It will talk you through the step-by-step process. In most cases, you will get three (3) attempts to enter the correct information.