How does the arbitration process work?
1. The complaint Customer takes complain to business. Only if this fails does it go to the BBB. 2. Better business bureau BBB tries to resolve case informally – if not, arbitration is offered. 3. Agreement to arbitrate Parties sign agreements that define the specific issues to be arbitrated by the BBB program. 4 .Choosing an arbitrator The parties will either select a single arbitrator from the pool of volunteers, or use a selection process chosen by the BBB. * The BBB will insure that no conflict of interest exists. 5. inspection If necessary, an inspection of the product, repair job or construction site is conducted with the BBB furnishing technical expertise as needed. 6. The proceedings Informal proceedings are before an arbitrator. Both parties may be represented, have witnesses and give supporting evidence. 7. The award The decision may resolve all issues in favor of one party or it may be “split” between the parties. If the parties have agreed on binding arbitration, in most sta
