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How does the appeals and complaints process work?

April 26, 2017appeals complaints process

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How does the appeals and complaints process work?

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The accreditation service has separate complaints and appeals procedures. Agencies have the right to make a complaint about any aspect of the audit process. Details about how to do this are set out in the complaints procedure which is sent out to all audited agencies. There is an appeals procedure available where an agency is not happy with the overall findings from the audit. Details on this are sent to agencies with their draft accreditation report.