How does the adviser handle customer complaints?
The guide must explain how the adviser deals with customer complaints. If the guide does not tell you about these things, avoid that adviser. All advisers must have internal procedures to handle complaints and must also belong to an independent complaints scheme approved by ASIC. This helps you if anything goes wrong. The complaints scheme is a free service. 3 What products do they offer? The guide must tell you clearly what services are being offered and if the adviser can: • prepare an investment plan for you • advise you on a particular product and • sell you an investment product (such as shares and managed investments). If it’s not clear, make a quick phone call to find out. Good investment plans often include different types of products. If you need different types of products or aren’t sure what you need, make sure you choose an adviser who can advise you about a range of different investments. For example, some advisers can buy shares for you and others can’t. If this is import
