How does the 4.5 agent GUI work with terminal services?
A. All terminal services users see an agent GUI and agent popups. If multiple users have logged in via terminal services at the same time, each user agent GUI dynamically updates with the user responses. For example, assume that a terminal services user logs in as admin1, and another terminal services user logs in to the same machine as admin2. Whatever queries that admin1 answered also show up in the event log and agent GUI of admin2 instantly. These users share the same agent GUI and see what the other terminal service users see for the actual events. But, query popups and popup messages are visible only to the user that triggered the query and not to all the terminal service users. Note: If you have two terminal service sessions that use exactly the same login credentials, both the users are treated as separate users. Both instances refer to the common agent GUI. But, even though these users have logged in with terminal services as the exact same user, only the person who triggers p
