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How does Telco 2.0 enrich the customer experience?

April 26, 2017customer enrich experience Telco

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How does Telco 2.0 enrich the customer experience?

1 Answer

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10 Posted

As with Web 2.0, it is vital for telcos to understand that they are not in the business of engineering end user experiences. There are just too many segments and varying customer needs in the world for one-size-fits-all communications and entertainment services.