How does technical support work?
The first port of call is the HQ Network, our intranet which is a fancy name for an always on portal of knowledge articles, reference and training documents to download and a lively forum of hostel managers/staff. You can ask any question of us via this forum, live instant-messenger or by email and we’ll get back to you soonest. Phone support for Desk Plus customers is 9-5 but rest assured we do our best to help anyone at anytime.
Most support questions can be answered with Dell’s online problem-diagnosis tools and information resources. Online support is available free of charge 24 hours per day to all Dell customers at http://support.euro.dell.comContact Dell for Help: If you need to contact Dell there are several different methods you can use.
A. Technical support is by email and web form only. We promise a real response from a real person within 24 hours (but we try to be much quicker than that). Currently we don’t offer telephone support or paid priority support – if you’re interested in these, please do let us know. All users of Entrian Source Search are entitled to technical support, but those with a current license (that is, a license purchased or upgraded within the last year) will get priority.
