How does Sprint Nextel work to make customer data secure?
Sprint Nextel is committed to protecting the privacy of its customers. • Privacy programs: Sprint Nextel fully complies with all applicable privacy laws and regulations. Our corporate security, legal and customer care teams regularly evaluate existing safeguards to protect confidential customer information. • Educated agents: Our customer service agents are trained to ask for passcodes and follow detailed authentication procedures when responding to customer inquiries. • Limited access to call detail information: Our policy is to allow access to CPNI only to those Sprint Nextel employees or agents with a “need to know.” For example, customer service agents need to view this type of information in order to service accounts or answer billing questions. Customers must provide a passcode or answer specific authentication questions before access to a customer account will be granted. It is important to keep in mind that some customers do not remember their passcodes, but want fast and effic
