How does Sprint Nextel balance privacy with the need to assist customers in emergency situations?
• As a matter of practice, Sprint Nextel seeks to protect the privacy of our customers’ confidential information to the fullest extent allowed by law. At the same time, we are called upon to provide what may be life-saving information in emergency situations. • Sprint Nextel operates an office with a dedicated staff, available 24 hours a day, seven days a week, with a comprehensive and streamlined process to quickly handle emergency information requests. In addition, Sprint Nextel’s Subpoena Compliance Group serves as the point of contact for non-emergency law enforcement and court-ordered demands for customer information or account documents. To protect privacy, Sprint Nextel releases no confidential information without a valid legal demand, customer consent, or law enforcement request (including requests under emergency circumstances). • In the normal course of business Sprint Nextel processes hundreds of thousands of emergency and non-emergency requests (such as law enforcement requ
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