How does SpeechCycle’s business model support Continuous Improvement?
Established processes, unique tools and a business model that provides SpeechCycle with incentive to automate more calls combine to make the Continuous Improvement Process essential to successfully automating complex customer care calls. Transcription and analysis tools speed the process of pinpointing areas for improvement as well as quickly making changes. Automating an increasing percentage of calls provides SpeechCycle with economic incentive for an ongoing effort.
