How Does Secure Remote Access through VPN work?
Remote Access IT support from i-Zimbra is all part and parcel of the time you buy for Telephone Helpdesk support. In other words, you don’t pay extra for us to access your computer network and take remote control of servers, workstations, firewalls or any other hardware device on your network. To begin with, we make a secure VPN connection to your Firewall, so that any data transmitted between your network and our office is encrypted, reducing the risk of fraud and data theft. Once we’ve established a secure VPN tunnel, as it is known, we generally access servers using a Remote Desktop Session whereas we usually access PCs with a piece of remote control software such as VNC or RAdmin.
