How Does Screen Sharing Technology work?
You will be instructed by the technician on how to download a small file (1.5MB). Once you have downloaded the support utility you will see a field with a 9 digit ID. You will give this 9 digit ID to your technician so that they may initiate the remote support session. Once the connection is made the we can evaluate and fix your problem just as if we were sitting right in front of your computer. Once the support session is over the program is completely uninstalled from your system. The technician will lose all visibility and will not be able to access your computer anymore. In order for another support session to take place you would have to run the remote support program again to initiate the connection.
