How does SAP think the newly packaged Best Practices will benefit small businesses?
Peter Kirschbauer: What we do with packaged solutions in the small and medium-sized markets is we increase the level of readiness of the scenarios of a product. We do this to the extent that the cost reduction is significant. There we save work for the implementation project by doing this pre-configuration. On top of that, some customers have specific things they want to do on top of the package; they can do that. Where do you see the most activity right now — within your division? Kirschbauer: Kirschbauer I see most activity right now in the retail area. We just announced a retail partnership with IBM. We brought a lot of new markets to the product this year — point-of-sales data management enhancements, micro-forecasting capabilities, work force deployment. These are some of the significant enhancements we’ve made this year. This is a strategic industry for us because there is big IT spending there, and also penetration with packaged software for retail is below average, compared t
