How does RRG ensure consistent service levels?
RRG has built its reputation upon its quality standards. Our business practices are built upon accountability, service quality and ownership of work to ensure consistent service levels. Throughout each engagement, RRG’s numerous operational Key Performance Indicators (“KPIs”) are tracked to guide and gauge organizational productivity. We monitor and assess these metrics internally and externally to measure performance efficiency. Furthermore, proprietary technology is utilized to provide project management oversight, heighten program controls and ensure quality standard compliance. RRG leverages its web-based technology tool, the RRG Portal™, and its operation-specific database system Recapture™ to support every aspect of its service delivery. We believe our superior quality levels are tied to our customized processes, clear action plans and proven internal controls.
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