How Does RemotePass work through firewalls, Proxy servers, routers, DMZs and/or NAT?
Most remote control software does not work through corporate firewalls and Proxy servers because the connection is initiated from the support rep’s computer to the remote user’s computer and because corporate firewalls block peer to peer networking. RemotePass products work transparently through corporate firewalls and Proxy servers by initiating the connection from the user’s system to the RemotePass webserver that acts as a gateway to the support rep’s computer. All traffic runs on the standard internet port using only the standard internet protocol. The remote system is “granting” remote access instead of the support rep “taking” remote control. Since the session is initiated by the remote computer, the network firewall will see this traffic as outbound traffic similar to surfing the Internet. Since a firewall is designed to allow outbound traffic while blocking inbound traffic, RemotePass can connect easily where other remote control software fails.
