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How does Relay Health ensure the quality of the provider and member interactions during webVisits?

April 26, 2017ensure Health Provider quality Relay webvisits

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How does Relay Health ensure the quality of the provider and member interactions during webVisits?

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RelayHealth monitors the turn around time of all webVisits. Visits are guided through a series of medically reviewed, clinically structured pre-interview questions, which help the provider to be more thorough. Information is provided first hand to guide the member and provider to what type of symptoms are appropriate for an online consultation and which ones are more appropriate for an in person office visit.