How does RealCom manage the quality of the work it does for its clients?
RealCom has consistently provided its customers with the highest degree of quality service and deliverables in the industry. Its methodology for quality assurance includes but is not limited to the following: • Define a detailed scope of work along with specific deliverables and clear expectations up front; • Communicate those expectations to the team and monitor the deliverables compared to those expectations; • Each deliverable is reviewed first by the project team member and then a second time by the project manager or an assigned quality control person; • Our experienced Site Acquisition staff work closely with the client’s legal department to ensure each document, such as leases and amendments, meet their expectations and if necessary, are reviewed by RealCom’s expert lease reviewers, all of which are either lawyers or paralegals; • Obtain approval by client at the time of delivery to ensure they are meeting expectations; • If a deliverable does not meet the client’s expectations,
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