How does RatePoint compare to the Better Business Bureau (BBB)?
RatePoint compliments your BBB ratings and feedback. The BBB primarily focuses on soliciting complaints and reporting negative ratings. RatePoint encourages businesses to be proactive with customers and to ask “How are we doing?” on a regular basis to incorporate positive feedback as well. Businesses may wish to be both Rate Point and BBB rated to proactively gather feedback. In addition, RatePoint allows business to share feedback directly from their own website.
