How does Quality Management impact customers?
The foundational concepts of the Quality Improvement Process are the Four Absolutes of Quality . The first of these absolutes is that Quality is defined as “Conformance to Requirements.” The process promotes a focus on understanding customer expectations, translating those expectations into measurable requirements, developing products and services that meet these requirements 100% of the time. The outcome for the customer is improved satisfaction, reliability of products and services, elimination of costly “second efforts,” and the potential for cost savings to be shared with the customer.
