How does Progent handle problem escalation?
Progent uses a team model for problem escalation, making it efficient to solve even the most challenging network issues that can crop up from time to time. By leveraging hundreds of man-years of background from Progent’s Microsoft and Cisco-certified technical team members, Progent can rapidly and affordably solve networking problems that would stymie ordinary IT service organizations. Working with thousands of businesses on installation and troubleshooting projects every year provides Progent a well-grounded view on what approaches work and which do not in resolving IT issues.
