How does One-ED support the redesign of our work processes?
Another significant part of One-ED has to do with reengineering work that is under way in a number of functional areas in the Department, including human resources and training, payment processing, audit review, legal review and postsecondary education policy. This is part of a strategic investment process, which is designed to ensure that the Department’s various major work processes are carried out with as much efficiency and effectiveness as possible. When I first came to the Department, I heard many frustrations voiced about how long it takes to hire people, how difficult it is to process travel or other payments, or how difficult it is to award a contract. I believe we can do better at all of these activities, and that reengineering is the first step toward doing so. A number of employee teams, including teams from Human Resources Services in the Office of Management, the Office of the Chief Financial Officer, the Inspector General’s office, the Office of General Counsel, Federal
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