How does OmniSTAR handle emergency repairs to my equipment?
A. During the warranty period, if your OmniSTAR equipment stops functioning, and we cannot resolve it over the phone; we will ship you a replacement unit, that same day, with overnight delivery, at no cost to you. If it is agreeable to OmniSTAR and the customer, we will usually propose that we simply exchange units permanently, as opposed to shipping and replacing again after repairs are made. The remaining warranty and subscription would be transferred to the replacement unit. This exchange policy is applicable for all OmniSTAR-manufactured hardware. It may or may not be available for “OmniSTAR-enabled” equipment from other manufacturers. Check for specific information on other brands. After the warranty period, we will repair OmniSTAR units on a time and materials basis. We may, if available, agree to make an exchange on out-of-warranty equipment for a reasonable fee. This will insure minimal down time for the customer.
