How does Networking Academies offering Fundamentals of Network Security receive support?
A. The first line of curriculum support is from the Academy that your own Academy has entered into a support agreement with for Fundamentals of Network Security. A Local Academy will receive support from a Regional, a Regional Academy will receive support from a CATC and a CATC will receive support directly from Cisco training staff. Cisco has created Online Support for curriculum, assessment and program support. In its initial offering Online Support will allow you to search a knowledge base of FAQs and also send in your queries (English only) to subject matter experts who will promptly reply within 36 hours. We will be adding other tools to this Virtual Help Desk over the next 12 months. Potential future tools for Online Support are Collaboration server, Cyber Seminars, and Community Bulletin Boards. You may access this Online Support by clicking on “Help” in the upper right-hand corner of your homepage. If Local Academies are in need of a quicker response they may still call the Hel
