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How does NES manage increased calls during an outage?

April 26, 2017increased manage NES outage

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How does NES manage increased calls during an outage?

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A. NES uses an automated reporting line. When you dial 615-234-0000, your call is routed through a computer. You will be asked to enter your NES account number, phone number, or meter number. The system generates a work order and sends a crew to restore power. Our automated line allows us to process more calls and get electricity back on quicker for all customers. If you are unable to enter the appropriate information, stay on the line. You will be prompted to leave a voice message. Your outage will be manually entered into the system.