How does NEB handle complaints about members?
Consumers may file a complaint against any NEB member by filling out a complaint form on NEB’s website or by calling the NEB Member Services at (800) 282-1831. NEB takes all complaints seriously and moves quickly to resolve them. Our complaint resolution process unfolds as follows: • NEB immediately sends an acknowledgment letter to the complainant and notifies the NEB member by telephone about the nature of the complaint. • The NEB member must respond to the consumer complaint within two weeks from the time the complaint is brought to the attention of the member. • If the complaint is not resolved to the complainant’s satisfaction within 30 days from the receipt thereof, NEB provides the consumer with contact information and directions on how to file a complaint with the appropriate regulatory authority.
