How does my security system communicate to the monitoring centre?
There are a number of monitoring options available : Dialler Monitoring communicates with the Monitoring Centre via the normal telephone line alerting our operators of alarm events for action. The panel sends test reports at regular intervals and open/close signals which allow our operators to check the communication status of the security system with our Monitoring Centre. (Suitable for low to medium risk.) Securitel Monitoring can communicate alarm events to the Monitoring Centre via existing telephone lines. Securitel can be carried by the primary line, however, it is preferable to have a dedicated line for this service to avoid interruption from other services, such as the internet, which may be connected to the primary line. Securitel Monitoring has the valuable benefit of being able to alert the Monitoring Centre to any line fault, cut line, interrupted line or compromised alarm panel immediately it occurs so that appropriate action can be taken by the Monitoring Centre operators
