How does MHQP decide which survey questions to ask?
• MHQP has been working with a team of health care survey experts for the past 15 years. Together, they choose questions that are important to patients as well as important to health care quality. All questions are tested to make sure that they are clear and easy for patients to understand. • MHQP feels confident that this survey report fairly reflects patient’s experiences. It uses well-established methods to make sure that the results are reliable and can be trusted. Research shows that patients who are pleased with their care are just as likely to respond to surveys as those who are not pleased with care. How is this survey funded? What groups work with MHQP on this report? MHQP received most of the funding for this survey from its five member health plans: Blue Cross Blue Shield of Massachusetts, Fallon Community Health Plan, Harvard Pilgrim Health Care, Health New England, and Tufts Health Plan. MHQP creates this report with help from many outside groups (not just member health pl
