How does Mahindra usually handle customer concerns / feedback?
Mahindra has always been a customer centric company. We value your feedback and strive to address concerns that any of our customers may have, with speed and empathy. There are many ways you can reach us, and we will try to respond within a maximum of 24 hours, even earlier if these issues are raised within working hours. We invest a lot of effort in training our dealership personnel, however as in any business, gaps do occur. We learn from the gaps and make immediate process corrections. Our team of engineers and customer care managers are trained to do a data based and objective evaluation of our customer’s feedback. Followed by jointly arriving on a win -win solution, that develops mutual trust and strengthens long term relationships. To help connect to customers easily, we have 16 regional offices (Delhi, Lucknow, Jaipur, Chandigarh, Mumbai, Bhopal, Ahmedabad, Pune, Kolkata, Patna, Bhubaneswar, Guwhati, Chennai, Hyderabad, Bangalore and Cochin). Our employees are trained to be poli
