How does LOLS handle unplanned incidents in the network that may affect the service you want to log a fault on?
When a fault is logged through LOLS on a service that is within a Telstra Exchange or Cable outage you will notice a pop up message when looking up the service details in LOLS. You will be offered a choice between choosing to associate the fault with the Volume Hold or not lodge a fault at all. If you create the fault, unless the Telstra equipment has been proven to be faulty, it is recommended the fault to be associated with the Volume Hold queue and not sent to field.
Related Questions
- Can iWise automatically log status alerts/exceptions as incidents in the service desk component, with the appropriate incident category, priority, and details?
- How does LOLS handle unplanned incidents in the network that may affect the service you want to log a fault on?
- How can the monitoring service tell the difference between a server fault and a network link failure ?
