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How does LevelOne DSL “zero in” to resolve an issue?

April 26, 2017dsl ISSUE levelone resolve

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How does LevelOne DSL “zero in” to resolve an issue?

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In many cases SpeechCycle voice recognition dialogs will immediately determine a call resolution path per a specific caller description. Common billing, provisioning and troubleshooting systems will enable SpeechCycle to immediately gain knowledge of the caller’s service, deployed equipment, and state of the network, thus adding what is perceived by callers as more intelligence to the dialog. It can also reduce the number of questions that require a response and will lead to improved call resolution rates.