How does lean six sigma define customers?
Lean six sigma is a blend of six sigma quality and lean sigma goals to meet the needs set by the customer. The goals of all lean six sigma projects begin with areas the customers themselves have identified as needing improvement.IdentificationSix sigma is based on the DMAIC methodology. DMAIC methodology stands for define, measure, analyze, improve and control.FeaturesLean sigma uses the six sigma methodology to eliminate unnecessary waste from manufacturing processes. Lean sigma identifies all wasted process steps, unnecessary transportation, delays and avoidable defects. Lean sigma then uses the DMAIC methodology to eliminate the identified waste.EffectsLean six sigma defines the problem to be solved based on the voice of the customer. Lean sigma will eliminate waste without specifically improving product quality. Lean six sigma seeks to eliminate waste while also maintaining, if not improving, the process quality.Considerations”The voice of the customer” is a collection of customer
