How does ITIL v3 relate to Capability Maturity Model Integration (CMMI)?
CMMI is a process improvement approach that provides guidance for improving the ability to manage the lifecycle of products and services, and is focused on the required organizational practices. CMMI provides a model of what to do but does not specify how to do it or who does it. ITIL is strong in IT processes, and with v3, it has improved its coverage of the service design process. ITIL is useful in helping achieve the goals that are established by CMMI. For example, CMMI’s goal of establishing a base line of identified work products for configuration management can be achieved through ITIL v3’s Service Asset and Configuration Management and its use of CMDBs.
