How does ITIL v3 improve on previous versions?
More ITIL Q&As ITIL FAQs, Part 1 While much of the content remains the same, there are a lot of good ideas in ITIL v3 that were not in previous versions. For example, an organization can leverage the enhanced change process to reduce the risk and downtime associated with upgrading to a production environment. Another example is in the book on Service Strategy, where a compendium of strategies and ideas are available for those involved in the strategic IT service organization. Each organization will have to determine if these shifts in guidance will benefit their specific ITIL situations. Is ITIL v3 really a radical change in direction? We have already spent a lot of time and money following the guidance under ITIL v2 and are confused as to how we should proceed and are concerned that the previous investment was a waste. Rest assured: Your investment in prior versions of ITIL guidance is well-protected since guidance from the earlier releases is incorporated in ITIL v3. The biggest chan
