How does ITIL v3 differ from ITIL v2?
The underlying processes and principles of ITIL have not changed in v3. The most significant difference is the focus of IT best practice as it relates to the business. The previous version, ITIL v2, was process oriented; ITIL v3 places emphasis on the management of IT throughout the entire Service Lifecycle and on the significance of creating business value, instead of simply on the execution of processes.
